New Adventure in Lisbon: Claims & Risk Support Specialist (German Speaker)

Are you digitally minded, solution-driven and ready to build an international career in sunny Lisbon?
You’re looking for more than just a job? Then step into a role where your eye for detail and your passion for helping others truly matter.

As a Customer Support Specialist (Claims & Risk), you’ll be the first point of contact for users facing sensitive issues. You'll contribute to a secure and trustworthy platform by providing outstanding support with empathy and precision.

What’s in it for you?

• Relocation help for a smooth start in Portugal

• Paid training provided

• Life in Lisbon with a dynamic international work environment

• Career development in digital risk, safety, and customer experience

Your responsibilities and impact as a Customer Support Specialist

• Support customers through claims, incident reports, or account-related risks

• Provide clear, professional and empathetic assistance via phone, email or chat

• Document and track cases accurately in the CRM system

• Escalate complex issues to relevant internal departments

• Collaborate in a multicultural team to deliver quality solutions

Skills, qualifications and interests you need to succeed in this role

• German proficiency of C2 and confident English skills (B2 minimum)

• 1-3 years of experience in claims, risk, compliance, or customer protection

• High attention to detail and problem-solving mindset

• Ability to stay calm and professional in sensitive situations

• Willingness to relocate to Lisbon for a long-term opportunity

• Valid EU passport or Portuguese work permit required

Why this role?
This role is ideal for someone who wants to develop professionally in the field of customer experience, digital safety, and risk management. You’ll gain valuable insights into how global platforms handle complex challenges while building a career in one of Europe’s most attractive cities.

Apply now and take the first step toward an international career with real impact.