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Customer Support with Relocation help (Dutch Speaker)

Job description

Are you looking for an international experience and want to smell the warm and fresh air of Lisbon?

Did you just finish high school or university, do want to settle in Portugal or just want to take a break whilst being productive?

Regardless of your professional background — if you would like to work in an office, dealing with customer's needs and are friendly, keen, and diligent, then this is your opportunity!

You will be supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.

Your responsibilities as Customer Support will be:

  • Answering incoming queries from customers

  • Identifying issues and provide solutions

  • Ensuring high level of customer satisfaction

  • Recording data in the CRM system

  • Providing ad-hoc support

  • Being a team player and participate in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:

  • A native level of Dutch and at least a B1 level of English

  • Knowledge of the value and impact that a good customer experience can create

  • Being an attentive listener, comfortable and skillful at communicating with people

  • Having a drive for excellence and professionalism

  • Being a real team player and committed to your work

  • Excitement about intercultural communication and the expatriate lifestyle

  • Living in or willing to relocate to Lisbon for an international career and life experience

  • Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What’s in it for you?

Salary conditions (*) – 2 options:

  • Including free accommodation (shared flat, all bills included): 1040€ gross/month

  • Excluding accommodation: 1298€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses after 3 months

  • Help in paperwork, opening bank account, etc. upon your arrival

Extra perks:

  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

  • Real career opportunities in different career paths

(*) Compensation during training period if successful (from 1 to 4 weeks): nearly fully paid

Relocation Package for International Candidates:

  • Reimbursement of your initial flight expenses after contract signing

  • Airport pick-up

  • Help in paperwork, opening bank account, etc. upon your arrival

Extra Perks:
Private health insurance after 6 months of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Portuguese public holidays and 22 days of paid holidays.

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team, including talents from more than 80 nationalities all over the world? Because they are looking for you!

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.