- LocationBarcelona
- Job type Junior - 0 years
- DisciplineCustomer Service
- Reference5357-59
Dutch and French Customer Service Advisor
Job description
A leading global provider of customer experience management and contact centre services is looking for a Customer Service Advisor to join the Belgian market team. The company operates in more than 100 countries, supports clients across all business sectors, and has been recognized as both a Great Place to Work and a Top Employer.
Responsibilities
Handle incoming calls and provide excellent customer service
Assist customers with inquiries, issues, and complaints
Provide accurate and timely information
Follow company guidelines and procedures
Work effectively as part of a team
Requirements
C2 level of Dutch/Flemish and French
B2 level or above of English
Previous customer service experience preferred
Excellent communication skills
Strong problem-solving skills
Ability to work effectively in a team environment
Desirable Skills
Process Excellence: systematically improving processes to enhance efficiency, effectiveness, and quality
Collaboration: working effectively with others and sharing resources to achieve goals
Communication: exchanging information and ideas clearly and effectively
Emotional Intelligence: understanding and managing emotions to foster positive relationships
Open-mindedness: appreciating diverse perspectives and ideas
Critical Thinking: evaluating information to make effective, data-driven decisions
Solution Orientation: focusing on finding practical and effective solutions
Entrepreneurship: applying innovation, creativity, and proactivity to problem-solving
What’s on Offer
Full-time contract: 38.5 hours/week (day schedules between 10:00 – 18:00, Monday to Sunday)
Starting salary: €22,660 gross/year
Hybrid working model, with offices in Madrid and Barcelona
Career growth: clear individual paths to grow within the project
Team culture: excellent work environment with team-building activities
International environment: dynamic, multicultural workplace with opportunities to work across global markets
Ready to Apply?