A leading global provider of customer experience management and contact centre services is looking for a Customer Service Advisor to join the Belgian market team. The company operates in more than 100 countries, supports clients across all business sectors, and has been recognized as both a Great Place to Work and a Top Employer.

Responsibilities

• Handle incoming calls and provide excellent customer service
• Assist customers with inquiries, issues, and complaints
• Provide accurate and timely information
• Follow company guidelines and procedures
• Work effectively as part of a team

Requirements

• C2 level of Dutch/Flemish and French
• B2 level or above of English
• Previous customer service experience preferred
• Excellent communication skills
• Strong problem-solving skills
• Ability to work effectively in a team environment

Desirable Skills

• Process Excellence: systematically improving processes to enhance efficiency, effectiveness, and quality
• Collaboration: working effectively with others and sharing resources to achieve goals
• Communication: exchanging information and ideas clearly and effectively
• Emotional Intelligence: understanding and managing emotions to foster positive relationships
• Open-mindedness: appreciating diverse perspectives and ideas
• Critical Thinking: evaluating information to make effective, data-driven decisions
• Solution Orientation: focusing on finding practical and effective solutions
• Entrepreneurship: applying innovation, creativity, and proactivity to problem-solving

What’s on Offer

• Full-time contract: 38.5 hours/week (day schedules between 10:00 – 18:00, Monday to Sunday)
• Starting salary: €22,660 gross/year
• Hybrid working model, with offices in Madrid and Barcelona
• Career growth: clear individual paths to grow within the project
• Team culture: excellent work environment with team-building activities
• International environment: dynamic, multicultural workplace with opportunities to work across global markets

Ready to Apply?