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Dutch and French Customer Service Advisor

Job description

A leading global provider of customer experience management and contact centre services is looking for a Customer Service Advisor to join the Belgian market team. The company operates in more than 100 countries, supports clients across all business sectors, and has been recognized as both a Great Place to Work and a Top Employer.

Responsibilities

  • Handle incoming calls and provide excellent customer service

  • Assist customers with inquiries, issues, and complaints

  • Provide accurate and timely information

  • Follow company guidelines and procedures

  • Work effectively as part of a team

Requirements

  • C2 level of Dutch/Flemish and French

  • B2 level or above of English

  • Previous customer service experience preferred

  • Excellent communication skills

  • Strong problem-solving skills

  • Ability to work effectively in a team environment

Desirable Skills

  • Process Excellence: systematically improving processes to enhance efficiency, effectiveness, and quality

  • Collaboration: working effectively with others and sharing resources to achieve goals

  • Communication: exchanging information and ideas clearly and effectively

  • Emotional Intelligence: understanding and managing emotions to foster positive relationships

  • Open-mindedness: appreciating diverse perspectives and ideas

  • Critical Thinking: evaluating information to make effective, data-driven decisions

  • Solution Orientation: focusing on finding practical and effective solutions

  • Entrepreneurship: applying innovation, creativity, and proactivity to problem-solving

What’s on Offer

  • Full-time contract: 38.5 hours/week (day schedules between 10:00 – 18:00, Monday to Sunday)

  • Starting salary: €22,660 gross/year

  • Hybrid working model, with offices in Madrid and Barcelona

  • Career growth: clear individual paths to grow within the project

  • Team culture: excellent work environment with team-building activities

  • International environment: dynamic, multicultural workplace with opportunities to work across global markets

Ready to Apply?