Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you.

Your responsibilities and impact as a VIP Concierge will include:

• Managing requests from VIP clients via phone, email, and chat in Dutch/Flemish and English

• Coordinating exclusive reservations and travel bookings tailored to client preferences

• Providing expert advice on luxury dining, events, shopping, and cultural activities

• Handling urgent and complex requests with efficiency and discretion

• Ensuring an exceptional, personalized experience from start to finish

Skills, qualifications, and interests needed to succeed in this role:

• You are a native-level Dutch/Flemish speaker and have at least a B2 level of English. French is a plus.

• You have experience in customer service, hospitality, travel, or luxury services

• You are a strong communicator with a proactive and solution-oriented mindset

• You enjoy working with international clients and creating exceptional experiences

• You are adaptable, detail-oriented, and confident in handling high expectations

What’s in it for you?

• Permanent contract with a 3-month probation period

• 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday

• Gross salary of 21.500€, paid over 14 months

• Attractive performance bonus paid quarterly

• Hybrid work model after 3 months 

• Meal voucher card 

• 30€ monthly transport allowance

• Full health insurance coverage including dental and optical coverage after 6 months

• Office located in central Lisbon, Avenida da Liberdade