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E-commerce Support in Lisbon (Italian Speaker)

Job description

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as an E-commerce Support. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide.

Your responsibilities and impact working as a E-commerce support will be:
  • Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
  • Identify and address root causes of reported issues promptly, ensuring excellent service and summarizing Q&A in the knowledge management tool.
  • Promptly escalate critical/high-risk cases to the appropriate authority for resolution.
  • Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
  • Ensuring user and brand safety through effective content moderation practices.
Skills, qualifications and interests you need to succeed in this role:
  • A native-level proficiency in Italian and a minimum C1 level of English
  • A valid Portuguese work permit (required) or a nationality that allows you to work in an EU-country
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Keeping up-to-date with social media trends and practices
  • Motivation and commitment to perform the assigned tasks effectively
  • Excitement about intercultural communication and embracing the expatriate lifestyle
What’s in it for you?
  • Type of contract: Unfixed term contract, 30 days probation period
  • Start day in May/June
  • Working hours: full time (40h/week) 
  • Salary conditions: 1125 € gross/month + performance bonus 120 € from 4th full month + 7€ meal voucher/ day
  • Health insurance from the beginning
  • Paid professional training
  • Fun and engaging company-wide initiatives
  • Excellent work culture
For international candidates:
  • Reimbursement of your initial flight expenses after 3 months
  • Up to 360.00 euros for accommodation per month for 3 months (Reimbursed during 3 months)
  • Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?
  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities!