- Salary €13,500 (+ monthly bonus up to €120)
- LocationLisbon
- DisciplineContent Management & Copywriting
- Reference4654
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E-commerce Support in Lisbon (Italian Speaker)
Job description
Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as an E-commerce Support. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide.
Your responsibilities and impact working as a E-commerce support will be:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
Your responsibilities and impact working as a E-commerce support will be:
- Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
- Identify and address root causes of reported issues promptly, ensuring excellent service and summarizing Q&A in the knowledge management tool.
- Promptly escalate critical/high-risk cases to the appropriate authority for resolution.
- Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
- Ensuring user and brand safety through effective content moderation practices.
- A native-level proficiency in Italian and a minimum C1 level of English
- A valid Portuguese work permit (required) or a nationality that allows you to work in an EU-country
- Living in or willing to relocate to Lisbon for an international career and life experience
- Keeping up-to-date with social media trends and practices
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
- Type of contract: Unfixed term contract, 30 days probation period
- Start day in May/June
- Working hours: full time (40h/week)
- Salary conditions: 1125 € gross/month + performance bonus 120 € from 4th full month + 7€ meal voucher/ day
- Health insurance from the beginning
- Paid professional training
- Fun and engaging company-wide initiatives
- Excellent work culture
- Reimbursement of your initial flight expenses after 3 months
- Up to 360.00 euros for accommodation per month for 3 months (Reimbursed during 3 months)
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
Is this project not the best fit for you? Feel free to check our other opportunities https://www.bluselection.com/jobs or send us your CV to be considered for other projects or future opportunities!