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Fraud Prevention Agent (Norwegian Speaker)

Job description

Do you want to work for a multinational leader in the technology sector? We are currently looking for Norwegian speakers for their office in Lisbon.

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting a Norwegian speaker for their office in Lisbon.

Your responsibilities and impact as Fraud Prevention Agent will be:

As a Fraud Prevention agent you will be assigned orders of web purchases which fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to acceptance or cancellation of an order.

- Focal goal: identifying nefarious activity
- Identify and record deviating activities, discover trends, and flag emerging issues
- Outreach to customers via phone and email 
- Sharp and privacy-compliant conversational skills are necessary when discussing order details with bill payers and general customers. 

Skills, qualifications and interests you need to succeed in this role:

- You have a native level in Norwegian
- You have an excellent level of English
- You are a natural problem-solver
- You are able to deliver deep analysis on customer data
- You can work quickly and efficiently under deadline pressure
- You can work interdependently and under minimal supervision
- You pay great attention to detail and work with accuracy
- You are motivated and with a positive mindset
- You are a team player
- You are client and service oriented
- You are willing to stay in the country for the medium term at least (no summer or short term project!) 

What's in it for you?

- Salary of 1.392€ per month (x14 per year) + 150 € bonus/month
- 6 € meal voucher per work-day
- Permanency bonus of 600 € (if you renew your contract after 6 months)
- Full time job (40h/week), Monday-Sunday (Rotative shifts 7 am - 10 pm)
- A stable job and opportunities to grow within the company
- Contract as from the first day of training (training is paid 100%)
- A family style working environment, while benefiting from an international and multicultural company
- Opportunity to work for Top companies on the market
- Initial 6 months contract + 6 months + 6 months + permanent contract
- 30 days of probation period

Your Future Company: 
Our partner is an international services company specialising in customer experience and business process outsourcing with over 50 000 employees. For their client, an American multinational technology company, they are currently recruiting a Finnish speaker for their office in Lisbon.

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.