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Fraud Prevention Agent (German Speaker)

Job description

Today, working for technology brands rimes with passion, energy, and an innovative spirit. Does this sound like you? Check this out and you might soon join their international office in Lisbon!

Your responsibilities and impact working as a Fraud Prevention Agent will be:

As a Fraud Prevention agent, you will be assigned orders of web purchases that fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to the acceptance or cancellation of an order.

  • Focal goal: identifying nefarious activity
  • Identify and record deviating activities, discover trends, and flag emerging issues
  • Outreach to customers via phone and email 
  • Sharp and privacy-compliant conversational skills are necessary when discussing order details with billpayers and general customers. 

Skills, qualifications, and interests you need to succeed in this role: 

  • You have a native level of German
  • You have an excellent level of English
  • You are a natural problem-solver
  • You are able to deliver a deep analysis of customer data
  • You can work quickly and efficiently under deadline pressure
  • You can work independently and under minimal supervision
  • You pay great attention to detail and work with accuracy
  • You are motivated and with a positive mindset
  • You are a team player
  • You are client and service-oriented
  • You are willing to stay in the country for the medium term at least (no summer or short-term project!) 

What´s in it for you?
 

  • Type of contract: yearly or 6 months contract, renewabel 
  • Working hours: full time (40h/week; 5 days /week) on rotating shifts (depending on the project)
  • Salary conditions (*) – 2 options:
  1. Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on the level of experience)
  2. Excluding accommodation: 1.300 – 1.400€ gross/month (based on the level of experience)
 (*) paid training period
  • For international candidates:
  • Reimbursement of your initial flight expenses 
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Private health care available from contract signature
  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
  • Real career opportunities in different career paths

Your Future Company: 
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.