Are you looking for a stable, long-term in-house role with real career growth?

If this sounds like you, this opportunity in Lisbon could be your next step.

We are looking for German native speakers with fluent English who already have experience in customer service and are based in Lisbon. This is an in-house, long-term position in a premium and hospitality-oriented customer service environment, offering stability, quality-driven interactions, and clear growth opportunities within the company.

This role is ideal for candidates who want to move away from high-pressure BPO structures and into a more sustainable, people-focused customer service setup.

Your responsibilities:

You will be responsible for delivering high-quality customer support to a premium customer base, ensuring an excellent service experience across multiple channels.

Your tasks will include:

• Handling customer inquiries via phone, email, WhatsApp, and other written channels
• Providing personalized and solution-oriented support rather than high-volume call handling
  
• Managing customer requests, questions, and follow-ups with attention to detail
  
• Representing the brand in a professional and service-oriented manner
  
• Collaborating with internal teams to resolve complex cases when needed

Your profile:

• German native speaker with fluent English
• At least one year of experience in customer service
  
• Already based in Lisbon and in possession of a valid NIF number
  
• Comfortable handling phone and written communication without a high-pressure call-center pace
  
• Interested in a long-term, stable in-house role
  
• Motivated to grow professionally and take on more responsibility over time

What is offered

• Permanent contract with a long-term perspective
  
• Hybrid working model based in Lisbon
  
• Competitive salary starting from 20,000 euros gross per year or higher, depending on experience
  
• Meal vouchers
  
• Transport allowance
  
• Bonus system
  
• Private health insurance
  
• Additional benefits depending on the employer

Most importantly, this is an in-house position with real career progression. High performers can grow into more senior roles with increased responsibility and higher salary levels over time.

Interested?

This is an active opportunity, not just a talent pool. If you are ready to leave the BPO world behind and build a long-term career in a premium customer service environment, we would like to hear from you.

You are also welcome to share this opportunity with friends or family members who might be interested in a stable in-house customer service role in Lisbon.