Are you passionate about delivering premium service and creating exceptional experiences for demanding clients? Do you enjoy problem-solving, travel planning, and providing high-end support where attention to detail truly matters?

This is a rare opportunity to join a stable, international in-house company based in Lisbon, working from one of the city’s most prestigious locations, Avenida da Liberdade. You will support high-end customers of a renowned European brand, delivering personalized concierge services to an exclusive clientele while being fully integrated into the company’s internal teams and culture.

Our client is a global leader in premium concierge and lifestyle management services, working closely with well-known luxury and financial brands across Europe and beyond. As an in-house employee, you will be part of a long-term, structured organization known for its high service standards, internal mobility, and strong focus on employee development. The company actively promotes career progression, allowing motivated employees to grow into senior, specialized, or leadership roles over time.

The Role:

As a German Speaking Concierge, you will act as a trusted point of contact for VIP clients, offering tailored assistance and high-quality support across a wide range of requests.

• Handling inbound VIP client requests via phone, email, and chat in both German and English
  
• Organizing tailor-made travel arrangements, leisure activities, and exclusive reservations
• Advising clients on luxury restaurants, events, shopping, and cultural experiences
• Managing urgent, sensitive, or complex cases with discretion, efficiency, and professionalism
• Ensuring a consistently high standard of personalized service from initial request through to final resolution

What you bring to the role:

• Native or near-native level of German and strong English skills
  
• Previous experience in customer service, hospitality, travel, tourism, or luxury service environments
• Excellent written and verbal communication skills with a customer-focused mindset
• A calm, reliable, and solution-oriented approach, even in high-pressure or high-expectation situations
• Strong organizational skills, adaptability, and a high level of attention to detail

What’s in it for you?:

• Permanent in-house contract with a 3-month probation period
  
• 40-hour workweek with rotating 24/7 shifts and a night shift bonus of 25%
• Gross annual salary of 21,000 €, paid over 14 months
• Attractive quarterly performance bonus of 698€
• Hybrid work model available after 3 months
• Meal voucher card with 8 € net per worked day
• 30 € monthly transport allowance
• Full health insurance coverage including dental and optical benefits after 6 months
• Comprehensive onboarding with 3 weeks of training followed by 3 weeks of supported nesting

This position is ideal for candidates looking for a long-term, in-house career in a premium concierge environment, with clear opportunities for professional development and internal growth in Lisbon.