Are you coming from a travel agency, tour operator, or luxury travel environment and ready to take the next step in your career?

Do you love crafting seamless travel experiences, handling complex requests, and acting as a trusted advisor for demanding clients?

This is your opportunity to move into a premium in-house concierge role within a well-established international company based in the heart of Paris.

You will support Premium Members with high-end lifestyle and travel-related services, becoming their go-to expert for everything from last-minute flight changes to exclusive, tailor-made experiences.

Our client is a global leader in premium concierge and lifestyle management services, partnering with renowned luxury, lifestyle, and financial brands. With a strong internal culture and people-first approach, the company offers stability, structured onboarding, and long-term development opportunities within an international group.

Your Responsibilities

As a Travel-Focused Generalist Concierge, you will be the first point of contact for Premium Members and manage a wide range of travel and lifestyle-related requests.

Your main tasks will include:

• Acting as the first telephone point of contact for Premium Members

• Managing complex travel arrangements such as flights, hotels, transportation, restaurant bookings, and event reservations

• Handling last-minute changes, cancellations, and special travel requirements with precision and calmness

• Providing personalized destination advice and tailored travel recommendations

• Supporting members with requests related to payment solutions and insurance topics

• Coordinating with global partners and suppliers to secure exclusive services

• Anticipating client expectations and consistently delivering beyond standard service levels

• Working within a dynamic, service-driven team focused on excellence

Your Profile

• Native or near-native level of French and conversational English

• Minimum education level equivalent to a BTS

• Previous experience in a travel agency, tour operator, luxury travel, airline, or premium hospitality environment

• Strong knowledge of travel booking processes, reservations systems, or travel coordination

• Excellent communication skills with a polished and client-oriented approach

• Ability to manage multiple requests simultaneously and stay composed under pressure

• A proactive, solution-driven, and detail-oriented mindset

• Comfortable using digital tools and standard office software

What’s in It for You

• Permanent CDI contract – 35 hours per week

• Continuous working hours within a shift range between 7:00 and 22:00

• Hybrid work model with 2 days of remote work per week

• Office located in the vibrant Marais district in central Paris

• Comprehensive onboarding and continuous professional training

• Long-term career development within an international group

• Modern office environment with excellent working conditions

• 60% coverage of meal vouchers

• 75% reimbursement of public transport and sustainable mobility package

• Inclusive, supportive team culture with regular team events

• Employer committed to diversity and equal opportunities

If you have built your career in travel and want to move into a premium service environment where relationships, precision, and quality matter more than volume, this role offers the perfect next step in Paris.