A last-minute flower delivery in New York, a table at a Michelin-starred restaurant, or arranging seamless airport transfers…

As a Premium Concierge, you will handle exclusive requests from high-profile members and build long-term relationships based on trust, personalization, and service excellence.

This is more than customer service — it is about creating exceptional, tailor-made experiences.

Your Responsibilities

In a fast-paced, high-standard environment, you will manage a wide range of premium requests, including:

• Restaurant reservations, transportation services, and mobility arrangements

• Travel planning and flight bookings

• Assistance related to insurance services and payment solutions

• Personalized advice, lifestyle recommendations, and bespoke suggestions

You will provide creative and proactive solutions, ensuring each member receives a unique and memorable experience.

As a Premium Concierge, you will:

• Manage client relationships via phone and digital channels

• Anticipate members’ needs and exceed their expectations

• Go beyond the initial request to create a “wow” effect

• Maintain the highest standards of quality, accuracy, and reliability

• Identify client needs precisely and provide relevant recommendations within set deadlines

• Track and follow up on requests using internal tools such as CRM and ticketing systems

Your Profile

• Native-level French, both written and spoken

• Fluent English is mandatory

• A third language (Spanish, German, or Italian) is a strong asset

• Excellent communication skills with a strong service mindset

• High attention to detail and commitment to customer satisfaction

• Ability to multitask efficiently with strong organizational skills

• Comfortable working with digital tools (Microsoft Office, CRM systems)

Experience & Background

• Minimum education level: Bachelor’s degree or equivalent

• First experience in travel, hospitality, luxury services, or premium customer service is a plus

• Responsive, empathetic, and solution-oriented

• Team player who thrives in a demanding and multicultural environment

What’s in It for You

• Permanent contract based in Paris

• Rotating schedule from Monday to Sunday between 7 AM and 10 PM

• Modern and stimulating work environment

• Dynamic, supportive, and excellence-driven team

• Meal vouchers covered at 60%

• 75% public transportation reimbursement plus sustainable mobility allowance

• 2 days of remote work per week after 6 months

• Company committed to diversity and inclusion