Imagine organizing a surprise dinner at an exclusive restaurant, securing last-minute tickets for a sold-out event, or coordinating seamless international travel for demanding clients.

As a Travel Experience Specialist, you will support premium members with their lifestyle and travel needs, delivering highly personalized service and building strong, long-term relationships.

This role goes beyond traditional customer support. You will create memorable experiences by anticipating needs and delivering tailored solutions with professionalism and creativity.

Your Responsibilities

In a dynamic and service-driven environment, you will handle a variety of high-end requests, such as:

• Restaurant bookings, transport arrangements, and local mobility services
• Travel organization including flights, accommodation, and itineraries
• Support related to insurance matters and payment services
• Providing tailored recommendations for lifestyle, dining, and travel experiences
• Your mission will be to offer proactive and creative solutions while ensuring each client enjoys a smooth and exceptional experience.

In this role, you will:

• Communicate with members via phone and digital platforms
• Understand client expectations and deliver personalized support
• Add value beyond the original request to create memorable moments
• Ensure accuracy, reliability, and service excellence at every stage
• Analyze requests carefully and provide suitable solutions within required timeframes
• Document and monitor requests using internal systems such as CRM and ticketing tools

Your Profile

• Native-level French with excellent written and verbal communication skills
• Professional fluency in English
• Additional languages such as Spanish, German, or Italian are a plus
• Strong interpersonal and communication skills
• Service-oriented mindset with a focus on quality and detail
• Strong organizational skills and the ability to manage multiple requests simultaneously
• Comfortable using digital tools such as Microsoft Office and CRM platforms

Experience & Background

• Bachelor’s degree or equivalent qualification
• Previous experience in travel, hospitality, luxury services, or high-end customer support is advantageous
• Customer-focused, proactive, and solution-driven attitude
• Ability to work effectively within a team in an international environment

What We Offer

• Permanent position located in Paris
• Flexible rotating shifts from Monday to Sunday between 7:00 AM and 10:00 PM
• Modern office environment within an international company
• Supportive team culture focused on quality and service excellence
• Meal vouchers covered at 60%
• 75% reimbursement of public transportation plus sustainable mobility allowance
• Hybrid work option with up to 2 days remote work per week after 6 months
• A company culture that values diversity, inclusion, and equal opportunities
  

Join an international team in Paris as a Travel Experience Specialist supporting premium members with travel planning, restaurant bookings, and lifestyle requests while delivering exceptional personalized service.