- LocationLisbon
- Job type Junior - 0 years
- DisciplineCustomer Service
- Reference5160-04
Customer Experience Specialist in Lisbon (Dutch Speaker)
Job description
Excited to empower businesses and shape the future of digital advertising? Come join us in Lisbon and be part of a team that supports small and medium-sized businesses in growing their online presence across top social platforms.
Your responsibilities and impact as a Customer Experience Specialist will be:
Supporting business clients across phone, email, and chat
Assisting with self-serve advertising platforms and tools
Delivering high-quality pre- and post-sales service
Troubleshooting product-related issues and identifying trends
Sharing valuable feedback with internal teams to drive improvements
Skills, qualifications, and qualities you’ll bring:
Native-level Dutch and good English skills (B2 minimum)
Strong communication and analytical mindset
Interest in digital advertising and social platforms
Professional, empathetic, and customer-oriented approach
Ability to work independently and collaboratively
EU citizenship or valid Portuguese residence permit
What’s in it for you:
12-month contract, with the possibility of long-term employment
Full-time (40h/week), rotational shifts from Monday to Sunday (06:00–00:00)
Monthly gross salary with accommodation: €1,350
Monthly gross salary without accommodation: €1,609
Productivity bonus: up to €300/month
Paid training (approx. 15 days): €42.72/day
Health insurance from day one
22 days of paid vacation + Portuguese public holidays
Holiday and Christmas bonuses
Onboarding and relocation support to Lisbon
Your future workplace:
You'll be part of a vibrant, multicultural team in a modern office located in central Lisbon. From spacious lounges to collaborative meeting rooms and a cafeteria, the workspace is designed for both comfort and productivity.
Want to help businesses succeed while building your international career in sunny Lisbon? Apply now and take the next step in a job that truly connects people and possibilities.