“To give real service you must add something which cannot be bought or measured with money – sincerity and integrity.”

Have you ever imagined living abroad and enjoying life in a sunny destination? This Customer Service opportunity allows you to build your career while experiencing life under the Portuguese sun in the vibrant city of Lisbon.

Your responsibilities and impact as a Customer Service Agent will be:

• Assisting customers with incoming questions and issues

• Delivering a high level of customer service at all times

• Providing clear and helpful information to clients

• Proactively reaching out to support customers when needed

• Recording and updating customer data in the CRM system

• Contributing to a positive customer experience and satisfaction

• Solving problems in an accurate and efficient way

• Collaborating closely with your team to achieve the best results

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a B2–C1 level of English

• An understanding of the importance and impact of great customer experience

• Strong communication and interpersonal skills

• Availability for at least 6 months up to 1 year

• A team-oriented mindset and commitment to your work

• Interest in intercultural communication and an international lifestyle

• Living in or willing to relocate to Lisbon for an international career experience

• A valid Portuguese work permit is required

What’s in it for you?

• Type of contract: Fixed-term contract with the possibility of renewal
• Working hours: Full-time with rotating shifts depending on the project
• Training: Start your journey with a comprehensive onboarding and training program

Salary conditions:

• Option 1 including accommodation:
  1040 euros gross per month including free accommodation in a shared flat with bills included
• Option 2 without accommodation:
  1298 euros gross per month
• Compensation during training period of 1 to 4 weeks is almost fully paid

Relocation package for international candidates:

• Reimbursement of your initial flight expenses after three months

• Support with administrative steps such as paperwork and opening a bank account

• Possibility to stay in company accommodation for up to one year, deducted partially from your salary

Extra perks:

• Private health insurance after six months in addition to standard coverage

• Free Portuguese language courses, cooking classes, sports activities and social events organized by the company

• Portuguese public holidays and 22 days of paid holiday per year

• Modern office facilities and work environment

• Extensive training and multiple career development opportunities

• The chance to learn a new profession from the ground up

• Regular team events and activities outside of work

• An international experience that goes far beyond a typical job

What should you expect from living in Lisbon?

• A colorful city with a rich cultural and historical heritage

• The advantages of living in a European capital while keeping living costs manageable

• Delicious Portuguese cuisine and a famous café culture

• Friendly locals and a relaxed, welcoming atmosphere

• A sunny climate and beautiful beaches along the Atlantic coast

• A large international community and many English-speaking residents

Your future company:

Based in Lisbon, this company supports you throughout your journey, from professional development and language learning to accommodation and social integration. Your new employer is a multinational organization recognized as one of the leading global providers of sales and customer service solutions. You will join an international team made up of professionals from more than 80 nationalities.

Is this project not the perfect fit for you? Feel free to explore our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for future roles.