Join a fast-growing, high-end service environment delivering premium concierge and customer care solutions to an exclusive international clientele.
As a Junior Concierge Manager, you will play a key role in supervising, supporting, and developing a team of Concierge Advisors, while ensuring outstanding service quality, operational performance, and team cohesion in a demanding luxury-oriented setting.

Start date: ASAP

Location: Lisbon

Your Responsibilities

As part of the operations team, you will be responsible for the day-to-day supervision and development of a concierge team. Your main responsibilities will include:

• Leading, coaching, and supporting a team of Concierge Advisors in their daily activities

• Ensuring the achievement of team objectives (SLA, QoS, customer satisfaction, response relevance, and turnaround times)

• Monitoring service quality, productivity, and adherence to internal procedures and service standards

• Overseeing and following up on ongoing client requests and complex cases

• Participating in recruitment, onboarding, training, and integration of new team members

• Tracking HR-related indicators (attendance, scheduling, performance, training needs)

• Managing daily activity monitoring (breaks, workload distribution, urgent requests, coaching, prioritisation)

• Supporting the resolution of customer dissatisfaction and contributing to a positive team dynamic

• Ensuring smooth communication between teams and management

• Identifying, reporting, and following up on any operational or technical issues related to tools or systems

You will join a demanding and dynamic environment, focused on delivering service that meets the highest standards of the premium and luxury sector.

Your Profile

The ideal candidate will:

• Have a first successful experience in team management or coordination, ideally within concierge services, premium customer service, hospitality, or travel

• Demonstrate strong organisational and interpersonal skills

• Show leadership, active listening, and a strong customer service mindset

• Be rigorous, proactive, and results-driven

• Be fluent in French (native or near-native level) and English, both written and spoken

• Be comfortable using Microsoft Office tools

• Enjoy working in a fast-paced, international, and multicultural environment

Working Conditions

• Permanent contract with a 3-month probation period

• Full-time role, Monday to Sunday, between 7:00 and 22:00, based on rotating schedules

• Modern office environment located in central Lisbon

• Immediate start (March 2nd latest)

• 23,100€ gross yearly + 698€ quarterly bonus + 1,000€ yearly bonus on targets