Join an in-house premium concierge operation in Lisbon and support high-profile clients with exceptional lifestyle and travel services. As a German-speaking VIP Concierge, you will act as a trusted point of contact for an international clientele, delivering personalized solutions and managing exclusive requests with care and precision. This role is suited to professionals who value service excellence and thrive in a demanding, client-focused environment.

Your responsibilities will include:

• Handling inbound VIP client requests via phone, email, and chat in both German and English
• Organizing tailor-made travel arrangements and exclusive reservations
• Advising clients on luxury restaurants, events, shopping, and cultural experiences
• Managing urgent or complex cases while maintaining discretion and efficiency
• Providing a consistently high standard of personalized service from initial request to resolution

What you bring to the role:

• Native-level German and a minimum B2 level of English 
• Experience in customer service, hospitality, travel, or luxury service environments
• Excellent communication skills and a proactive, solution-driven approach
• Comfort working with international, high-expectation clientele
• Strong organizational skills, adaptability, and attention to detail
  

What’s in it for you?

• Permanent contract with a 3-month probation period
• 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday
• Gross salary of 21.500€, paid over 14 months
• Attractive performance bonus paid quarterly
• Hybrid work model after 3 months 
• Meal voucher card 
• 30€ monthly transport allowance
• Full health insurance coverage including dental and optical coverage after 6 months
• Office located in central Lisbon, Avenida da Liberdade