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Product Support Advisor (German Speaker)

Job description

Quality and Service are what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, and having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience are, you will have the opportunity to make a difference!

Your responsibilities and impact as Customer Service Agent will be:

In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new products

- Identify, reply and solve customer’s requests via phone, email, and chat
- Troubleshoot technical issues
- Assist in pre-sales and after-sales inquiries 
- Ensure a high level of service and customer satisfaction

Skills, qualifications, and interests you need to succeed in this role:

For this role, the Company is looking for professional and friendly individuals with empathy and the ability to multitask.

- You are a native German speaker with advanced business English
- You have a strong customer focus and are always ready to help
- You are highly reliable, adaptable, and a fast learner, and you have strong problem-solving skills
- IT knowledge as familiarity with iOS and/or MacOS is preferred
- You are able to work in fast-paced environments
- You are a real team player and enjoy working in multicultural environments

What’s in it for you?

- A full-time job, 40 hours a week
- Salary: 14 salaries per year x 1100€ gross per month + a performance-related bonus up to 200€ + 300€ Bonus after 6, 9 and 12 months
- Schedule: availability to work in day-time rotative shifts from Monday to Sunday
- A Quality Certified Management Company
- A Multicultural environment: 8.000+ passionate people from 76 countries working together
- A Company offering you not only a job but a full experience abroad!
- A recognized training delivered by the biggest brands
- A complete relocation package including:

  • Flight ticket to Athens
  • Hotel accommodation for 2 weeks with breakfast
  • Assistance in finding a flat + real estate agency fee paid by the Company
  • Flight ticket to your home and back every year
  • Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round

Your Future Company:

Located in Athens, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.