Product Support Advisor (German Speaker)

Location Athens
Discipline: Customer Service
Language German
Contact name: Marie Wittke

Contact email:
Job ref: 2045
Published: about 1 year ago

The Company.

Time for a new challenge abroad. This multinational leader in the technology sector - smartphone, tablet, etc. is recruiting for Czech speaking candidates for their international team in Athens!

With +8.000 passionate people from all over the world, this makes it an exceptional place to work. 

Professional training, company events, multicultural teams, the experience of Athens - you will definitely find something for you here.

The Job.

In this role, you will be the point of contact with customers in advising, selling, troubleshooting and even setting up their new products

- Identify, reply and solve customer’s requests via phone, email and chat
- Troubleshoot technical issues
- Assist in pre-sales and after-sales enquiries 
- Ensure a high level of service and customer satisfaction

The Profile.

For this role, the Company is looking for professional and friendly individuals with empathy and the ability to multitask.

- You are a native German speaker with advanced business English
- You have a strong customer focus and always ready to help
- You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills
- IT knowledge as familiarity with iOS and/or MacOS is preferred
- You are able to work in fast-paced environments
- You are a real team player and enjoy working in multicultural environments

The Offer.

- A full-time job, 40 hours a week
- Salary: 14 salaries per year x 1100€ gross per month + a performance-related bonus up to 200€ + 300€ Bonus after 6, 9 and 12 months
- Schedule: availability to work in day-time rotative shifts from Monday to Sunday
- A Quality Certified Management Company
- A Multicultural environment: 8.000+ passionate people from 76 countries working together
- A Company offering you not only a job, but a full experience abroad!
- A recognized training delivered by the biggest brands
- A complete relocation package including:

  • Flight ticket to Athens
  • Hotel accommodation for 2 weeks with breakfast
  • Assistance in finding a flat + real estate agency fee paid by the Company
  • Flight ticket to your home and back every year
  • Other benefits: vouchers, discounts, free Greek classes, events, outings and parties all year round

- Start date: ASAP