Training Quality Manager (English Speaker)

Location Lisbon
Discipline: Administration & Back Office
Language English
Job type: Mid-Level
Contact name: Aneta Lubanska

Contact email: aneta@bluselection.com
Job ref: 2723
Published: 11 days ago
Your Future Company: 

This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon

Your responsibilities working as a Quality Manager will be:
  • Drawing out data from customer and enterprise systems
  • Sorting data structure and common repositories
  • Create and design report templates
  • Keep all reports, formats and linkages up to date
  • Reporting on a regular basis
  • Maintain and create tools to facilitate queries (Access and Excel)
Skills, experiences and interests you need to succeed in this role:
  • Educational background in the field of science (Mathematics, Statistics, Computer Science)
  • Excel and Access on advanced level (ability to generate calculation tools, linked tables, dynamic databases, macros, etc.)
  • Knowledge of tools like DB, SQL, Business Objects, Qlikview
  • The ability of data analysis and numerical interpretation
  • Knowledge of the Call Center environment
  • Recognition between the different types of services and skills for their management and treatment.
What's in it for you?
  • Exciting Career Path
  • Competitive Salary
  • 6 € meal voucher per work-day
  • A stable job and opportunities to grow within the company
  • Contract as from the first day of training (training is paid 100%)
  • A family style working environment, while benefiting from an international and multicultural company
  • Opportunity to work for Top companies on the market
     
What should you expect from living in Lisbon?
  • A colourful and vibrant city with a rich cultural history
  • All the pros of living in a European capital on a budget
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A local community with a good level of English and an international environment

Learn more about Lisbon on our Blog.

Hi, I’m Aneta from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 717 470 or reach me via LinkedIn

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.