Are you passionate about helping others while navigating the latest tech tools? Are you fluent in French and comfortable communicating in English? Join one of Europe’s most exciting fintech companies and support small businesses in thriving with smarter payment systems.

Your responsibilities and impact as a French-speaking Customer Support Agent will be:

• Assisting French-speaking customers via phone, email, chat, and social media channels

• Answering questions and resolving issues related to payment products and services

• Collaborating with teams across Sales, Marketing, and Product to improve customer experiences

• Actively identifying and suggesting improvements in processes to increase user satisfaction

• Managing each case with empathy and attention to detail, always prioritizing a positive user experience

Skills, qualifications and interests you need to succeed in this role:

• Native-level French speaker with at least a B2 level of English

• Previous experience in customer service or contact centers is a plus

• Confident using smartphones, tablets, or computers – you're comfortable with technology

• Clear communicator with a friendly, problem-solving mindset

• Customer-centric approach: patient, empathetic, and solution-focused

• Curious and persistent in troubleshooting and solving problems

• Organized and resilient under pressure

What’s in it for you?

• A 2000€ signing bonus to celebrate your new journey

• Work remotely from Porto, Portugal (you must already be based in Porto or willing to relocate)

• A 6-month renewable contract offering flexibility and stability

• Rotative schedule from Monday to Sunday between 08:00 and 19:00

• Two rotating days off per week

• Join an innovative and fast-growing international fintech company 

• Be part of a mission-driven team that’s transforming access to modern payment solutions

Looking for your next career move in a company where your voice matters and your work supports thousands of entrepreneurs? Apply now and be part of something that empowers small businesses across Europe and beyond!

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