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Technical Support Advisor in E-Commerce (German Speaker)

Job description

Are you looking for an exciting opportunity for a Technical Support role in Greece, Athens? Gain expertise in technical support regardless of your field of studies and have a direct impact on customer satisfaction? Kick-Start your career now!

Your responsibilities and impact as a Customer Support for E-Commerce  will be:
  • Assist B2C and B2B customers with incoming problems
  • Handling transactions and payment inquiries
  • Ensuring high-quality customer service via phone and chat
  • Identifying and assessing customer needs to achieve satisfaction
  • Capturing data in the CRM system
  • Improving customer satisfaction
  • Solving problems accurately and efficiently
Skills, qualifications, and interests you need to succeed in this role:
  • Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language
  • Customer Service experience is preferred
  • Competency in using computers
  • Effective phone contact handling abilities and active listening skills
  • Customer-focused mindset with the capability to adjust and respond to various personalities.
  • Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
  • Minimum educational requirement: High School diploma.
  • Be a real team player and committed to your work
  • Living in or willing to move to Greece for an international career and life experience
What’s in it for you?
  • A full-time job, 40 hours a week (rotating schedule Mon-Sun 08:00 - 23:00, 8 hours a day)
  • permanent contract after probation time 
  • Salary: 1.300€ gross
  • visa sponsorship might be possible
  • Competitive salary + benefits
  • health insurance
  • paid training
  • Multicultural environment
  • A company that offers you not just a job, but a full experience abroad!
  • Training before the project starts

Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities