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Technical Support for App Store (German Speaker)

Job description

Quality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, and having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!

Your responsibilities and impact as Customer Service Agent will be:
In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new products

  • Identify, reply and solve customer’s requests via phone, email, and chat
  • You will either be employed as the Technical Support for business clients, who publish their apps, OR for customers, who use the apps
  • For businesses:
    • Helping merchants with creating and managing their listings
    • Supporting businesses in getting their listings verified
    • Moderating the review management (review removal requests, replying to customer reviews, etc).
    • Educating business owners on how functions work 
    • Troubleshooting for all upcoming issues
    • Educating merchants on the app stores business guidelines
  • For customers: 
    • Supporting customers with creating, setting, and managing their accounts as well as helping them with downloading and installing apps and content 
    • Troubleshooting for all upcoming issues customers face with their account (such as Payment issues)
    • Processing refund requests
    • Helping customers report issues related to unauthorized charges and processing related requests
    • Guiding customers on the usage of Gift cards

Skills, qualifications, and interests you need to succeed in this role:

  • A native level of German and a good level of English
  • Preferably experience in technical support 
  • Keeping up to date with tech topics
  • Being motivated and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Athens for an international career and life experience
  • Having a valid Greek work permit or an EU citizenship that allows you to work in Greece (required)

What’s in it for you?
  • A full-time job, 40 hours a week
  • Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus (up to 300€)
  • Schedule: available to work in rotative shifts from Monday to Sunday 8 AM - 10 PM
  • A private health insurance
  • A Quality Certified Management Company
  • A recognized training delivered by the biggest brands
  • A complete relocation package including:
    • Flight ticket to Athens
    • Hotel accommodation for 2 weeks with breakfast
    • Assistance in finding a flat + real estate agency fee paid by the Company
  • Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round
Your Future Company:
Located in Athens, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.