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Telesales Supervisor (Spanish Speaker)

Job description

In a dynamic Frenchy group, you will be creating from scratch an entire department of Telesales, specializing in the distribution of energy contracts, mobile phone subscriptions, Internet boxes and insurance products to French households by telephone. You will need to lead by example, bringing your team to the next level. 

Your responsibilities and impact working as Telesales Supervisor will be:

  • Achieving the commercial sales objectives 
  • Selecting, training, leading and managing a team of telemarketers (currently 10 Spanish speakers agents: evolution up to a team of 100 agents) 
  • Undertaking internal / external reporting through data analysis
  • Taking care of your team's administration (holidays, attendance, timetable, anticipating absenteeism, etc.)
  • Supervising and helping agents in their daily work

Skills, qualifications, and interests you need to succeed in this role: 

  • You will be amazing for this role if you are efficient in closing leads, an excellent communicator and a great mentor who leads by example
  • You are native in Spanish and ideally fluent in French 
  • You have valuable experience in Account Management 
  • You love building trusting relationships - both internally and externally
  • You are ambitious and KPI-driven

What's in it for you?

  • A fast-growing, fun, friendly and informal work environment with talented colleagues from all over the world
  • A competitive base salary based on experience with an attractive performance bonus
  • Permanent contract
  • Career and growth opportunities : possibility to take over the supervision of two other projects
  • Starting date: ASAP 

You future Company
Providing high-quality customer service solutions, this French BPO company is the first choice of several reputable worldwide brands including Air France, ManoMano Getaround and Meetic. As they are rapidly growing, they are looking for their next sales specialists to join their team in Barcelona!

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? You can also find similar position in Spain. Feel free to send us your CV to be considered for other projects or future opportunities.