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Work from home: Order Support Specialist (German Speaker)

Job description

Join a innovative and customer-focused team as an Order Support Specialist, where you will play an essential role in ensuring a seamless purchasing experience for the valued customers of one of the world's best-known technology manufacturers. In this remote position, you will manage order inquiries, resolve issues efficiently, and provide exceptional customer service from the comfort of your own home.

Your responsibilities and impact as Order Support Specialist will be: 

  • Back office activities regarding online orders
  • Following up with packages, orders, etc. 
  • Supporting the customer service agents' complex cases
  • Reaching out to customers via phone/email in order to solve the issue/problem
  • Guaranteeing clients satisfaction and a high level of quality


Skills, qualifications, and interests you need to succeed in this role: 

  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required)

What’s in it for you?

  • Type of contract: a long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week)
  • Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

  • Including free accommodation (shared flat, all bills included): 950-1100€ gross/month
  • Excluding accommodation: 1300-1400€ gross/month
(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

For international candidates:
  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

What should you expect from living in Lisbon?

  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.