Job Title: Customer Success Specialist – Higher Education (ES / LATAM / France) Location: Barcelona, Spain (Hybrid) Employment Type: Full-time Compensation & Benefits: Competitive and aligned with experience About the Company: UNIFIT is a fast-growing EdTech SaaS company that helps universities transform the digital student experience. Through our platform, institutions can streamline communication, boost engagement, and deliver more personalized, data-driven student journeys. Headquartered in Barcelona, UNIFIT partners with leading universities across Spain, France, and Latin America, empowering them to make the most of digital transformation in higher education. Joining UNIFIT means becoming part of a mission-driven, international team passionate about improving how universities connect with their students. This is an opportunity to play a key role in shaping how educational institutions evolve and succeed in the digital era. Job Summary: As a Customer Success Specialist, you’ll be the strategic partner and main point of contact for universities using UNIFIT’s platform. Your mission is to ensure our clients achieve maximum value — from onboarding and implementation through to adoption, training, and long-term success. Initially focused on Spanish clients, this role will expand to include international accounts in France and LATAM, offering the opportunity to work across cultures and markets. Because of this international scope, the role requires flexibility to occasionally work afternoon or evening hours (up to 9 p.m.) to align with LATAM time zones. You’ll collaborate closely with setup, design, content, and support teams to deliver a seamless customer experience and identify opportunities for growth, engagement, and impact. This is a dynamic, relationship-driven role that blends strategic consulting, account management, and customer advocacy within a fast-paced EdTech environment. Key Responsibilities: Serve as the primary contact for assigned university clients, ensuring satisfaction, retention, and measurable success. Coordinate with internal teams (setup, design, content, and support) to guarantee smooth implementation and high-quality delivery. Lead client onboarding, training sessions, and strategic reviews to drive engagement and adoption. Understand university operations, priorities, and challenges to deliver tailored solutions and best practices. Identify opportunities for improvement, upselling, or expansion within existing accounts. Collaborate with clients across Spain, France, and LATAM, adapting to different time zones and communication styles. Be available for occasional afternoon/evening meetings (up to 9 p.m.) to support LATAM clients as needed. Maintain clear documentation and insights in CRM systems to support scalable success management. Occasionally travel to meet key clients or attend events (up to two consecutive weeks per trip). Required Qualifications: 5–8 years of experience in Customer Success, Account Management, or Consulting (preferably in SaaS, EdTech, or digital agencies). Experience working with educational institutions or large enterprise clients. High proficiency in Spanish, English, and French (required). Strong communication, empathy, and project leadership skills across multiple stakeholders. Analytical mindset and focus on delivering measurable value to clients. Flexibility, adaptability, and a proactive attitude in evolving environments. Willingness to occasionally adjust working hours to support LATAM time zones. What We Offer: The opportunity to partner with top universities and shape the future of higher education. A strategic international role with growth opportunities across LATAM and France. A collaborative, purpose-driven culture in a dynamic and innovative team. Hybrid work model with flexibility and modern offices in Barcelona.
