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Back Office Specialist (French Speaker)

Job description

As a Back-Office Specialist, you will interact as a problem-solver. You will support your customer-facing colleagues and handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices. 

Your responsibilities and impact as Back Office Specialist will be:
  • Local goal: Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase (order inducing, item delivery, flavor changes)
  • Liaise with partners and provide direction for issue resolution in order to achieve customer satisfaction
  • Perform investigations that will lead to decisions which will impact relations with customers and partners
  • Outreach to costumers via phone and email to relay issue resolution, provide updates and investigate
Skills, qualifications and interests you need to succeed in this role:
  • You have a native level in French (excellent written and verbal communication skills)
  • You have an advanced level of written and spoken English
  • You are able to work fast and under deadline pressure
  • You pay a big attention to details, work accurate and efficient
  • You  are able to work independently and with minimal supervision
  • You are proactive and describe yourself as a problem-solver
  • You are motivated with a positive mindset and focus on what can be done instead of what cannot be 
  • You are a team player and ready to go the extra mile
  • You are willing to stay in the country for the medium term at least (no summer or short term project!) 
  • Knowledge of SAP is an advantage
What’s in it for you?
  • Salary of 967€ gross per month (x14 per year) + 150 € bonus/month
  • 6 € meal voucher per work-day
  • Full-time job (40h/week), Monday-Sunday (8 am – 8 pm)
  • Contract as from the first day of training (training is paid 100%)
  • A stable job and opportunities to grow within the company
  • A family style working environment, while benefiting from an international and multicultural company
  • Opportunity to work for Top companies on the market 
  • Initial 6 months contract + 6 months + 6 months + permanent contract
  • 30 days of probation period
Your Future Company:
Do you want to work for a multinational leader in the technology sector? We are currently looking for French speakers for their office in Lisbon.
Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting a French speaker for their office in Lisbon. 

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.