Your responsibilities and impact as a customer experience specialist will be:
- Supporting customer operations by providing world-class customer service; 80% via email, 20% via phone
- Answering incoming customer inquiries
- Identifying problems and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Provide ad-hoc support
- Being a team player and participating in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
- A native language level of Dutch/Flemish, preferably also a B2/C1 level of French
- Previous experience in customer service or strong curiosity to learn it
- Knowledge of the value and impact that a good customer experience can create
- Be an attentive listener, comfortable and skilled in communicating with people
- A commitment to excellence and professionalism
- Being a true team player and dedicated to your work
What’s in it for you?
- A competitive salary and opportunity for a 13th month
- Full-time position with 35h/week
- 29 vacation days per year
- 1 day per week home office as needed
- Working days Monday through Friday from 9:00 a.m. to 5:00 p.m.
- Permanent contract
- Working in an agile environment, where you are not treated like a number
- Unlimited use of the gym in the building
- A nice working environment with a bar and a terrace
Your Future Company:
Near Lille (Wambrechies), you'll find a company that doesn't treat you like a number. Your future employer is an online supplier of indoor and outdoor products. Besides Benelux, they also operate in France and Germany. Are you ready to be an added value to their team? Then they are looking for you!
Feel free to check out our other Dutch-speaking opportunities or send us your CV to be considered for other projects or future opportunities.