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Customer Advisor in Portugal (Norwegian Speaker)

Job description

Become a Customer Advisor in an international company! Join a dynamic team and embark on a rewarding journey.

Your responsibilities and impact working as a Customer Advisor will be:

  • Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
  • Managing and responding to customer requests through phone and email.
  • Meet and exceed customer service quality and productivity goals as well as compliance regulations.
  • Build meaningful relationship, addressing customer inquiries with politeness, warmth, and professionalism.
Skills, qualifications and interests you need to succeed in this role:
  • A native-level proficiency in Norwegian and a minimum B2 level of English
  • A valid Portuguese work permit/a nationality that allows you to work in an EU-country
  • Living in or willing to relocate to Lisbon for an international career and life experience - looking for a longer-term job in Portugal
  • Motivation and commitment to give excellent customer service
  • Excitement about intercultural communication and embracing the expatriate lifestyle
What’s in it for you?
  • Working hours: full time (40h/week) Monday- Sunday 8:00-17:00 
  • 17079€/year plus performance bonus starting from the 4th month in the company
  • Depending on the project, you work either in the office in Lisbon or you have a chance to work anywhere in the mainland of Portugal
  • Health insurance after 6 months 
  • 22 vacation days per year
  • Paid professional training
  • Employee discounts
  • Fun and engaging company-wide initiatives
  • Excellent work culture
For international candidates:
  • Reimbursement of your initial flight expenses after 3 months (up to 200€)
  • Up to 360 € for accommodation/ months for first 3 months 
  • Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?
  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for Norwegian speakers or send us your CV to be considered for other projects or future opportunities!