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Customer Service Representative in Berlin (German speaker)

Job description

Quality and Service is what is all about in today’s world for companies to remain competitive. From solving technical issues, providing product’s advice and following up on customer's satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference!

Your responsibilities and impact as a Customer Service Representative will be:
  • Supporting clients’ activities by offering world-class service to customers via phone, email and chat
  • Answering incoming queries from customers
  • Identifying issues and provide solutions
  • Ensuring high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:
  • A native level of German and at least a C1 level of English
  • Previous experience in luxury Customer Service or the Hotel industry
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Having a valid German work permit (required).

What´s in it for you?
  • Competitive salary
  • Full time position with 40h/week
  • Permanent contract
  • Working in a fast paced and highly changeable environment
  • Being part of the creation of the Customer Interaction Center
  • Living in Berlin - The diverse and multinational capital of Germany
Feel free to check our other opportunities German Speakers or send us your CV to be considered for other projects or future opportunities.