Your responsibilities and impact as a Customer Service Representative will be:
- Supporting clients’ activities by offering world-class service to customers via phone, email and chat
- Answering incoming queries from customers
- Identifying issues and provide solutions
- Ensuring high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participate in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
- A native level of German and at least a C1 level of English
- Previous experience in luxury Customer Service or the Hotel industry
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Having a valid German work permit (required).
What´s in it for you?
- Competitive salary
- Full time position with 40h/week
- Permanent contract
- Working in a fast paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center
- Living in Berlin - The diverse and multinational capital of Germany
