Location & Work Model: Erfurt, DE | Hybrid

Project Highlight: Ownership of Strategic Accounts & Path to Head of Customer Succes
Salary: from €55,000 base + 10-15% OTE Bonus

The Project: Strategic Growth & Leadership

Our client is a powerhouse in the European Field Service Management (FSM) software space, functioning as an operating system for the utility and energy sector. As part of a market-leading international FSM group, they are stable, well-funded, and expanding at a pace that offers significant long-term career potential.

To support this growth, they are looking for a highly driven Customer Success Manager who aspires to do more than just manage accounts. This role is designed for a future leader who will take ownership of strategic relationships today, with a clear, performance-based development path toward becoming Head of Customer Success.

The Role & Responsibilities

We are looking for a strategic lead who is as comfortable discussing the ROI and contract renewals, as they are coordinating with technical teams to solve high-priority operational challenges. In this role you will be the central coordination point between customers and internal technical teams.

• Strategic Account Ownership: You own the satisfaction and retention of a core portfolio. You will work directly with executive leadership to manage high-value accounts and conduct strategic business reviews as well as onsite engagements.
• The Path to Leadership: This is not just a manager role; it’s a blueprint for your career growth. We are looking for someone who will eventually own the Customer Success function, lead our Support teams and shape how we deliver excellence across the entire post-sales journey.
• Escalation Mastery: You are the stabilizing force in challenging environments. You bring structure and transparency to complex customer situations, aligning internal teams (Support, R&D, Management) to ensure obstacles are turned into successful outcomes.
• Product Influence: You will act as the bridge between the market and developers. You’ll gather and prioritize customer feedback to ensure the product roadmap reflects the real-world needs of the utility sector.
• Enablement & Community: You will lead workshops, training sessions, and webinars to ensure customers generate maximum value from the solution.

What You Should Bring

We are looking for a hybrid of a Customer Advocate and a Process-Oriented Leader.

• The Experience: 2–5 years in B2B SaaS (Customer Success, Account or Project Management). You understand the complexity of long-term software relationships.
• The Toolkit: Technical literacy in software architecture (e.g., web services, XML) and a structured, analytical mindset.
• The Ownership DNA: You see this role as a career-defining step. You are ambitious, resilient, and comfortable navigating high-stakes stakeholder environments.
• The Language: Native-level of German and professional level of English for international collaboration.
• Mobility: A willingness to travel and be in the field with clients roughly 1–4 days per month.

What’s In It For You?

• High-Impact Visibility: Direct exposure to executive leadership and the ability to influence organizational development.
• The Best of Both Worlds: The agile, driven environment of a specialized firm combined with the international stability of a larger international group.
• The Environment: A modern office in central Erfurt with an inner courtyard and excellent local access.
• Growth: A transparent path to a Head of Department role in a crisis-proof industry (Utilities & Energy).
• Mentorship: You will benefit from one-on-one mentorship with the CEO, providing a fast track for professional development and leadership experience.