Join a dynamic and fast-paced international team supporting one of Europe’s leading digital banking platforms. As a Customer Support Advisor, you will be the primary point of contact for business clients, helping resolve a range of account and payment-related inquiries. This is an exciting opportunity to grow your customer service skills in a fintech environment and make a meaningful impact by ensuring customer satisfaction.

Your responsibilities and impact as a Customer Support Advisor will be:

• Assisting business customers with their online accounts, payment processing, and card management
• Handling inbound calls, chats, and emails in a professional and solution-oriented manner
• Verifying account and KYC (Know Your Customer) documentation to ensure account security and compliance
• Supporting customers in using POS (Point of Sale) devices and troubleshooting related issues
• Following up on complex cases to ensure full resolution and customer satisfaction
• Using multiple tools and internal systems to track, document, and resolve queries
• Collaborating with teammates and staying updated with evolving processes and guidelines

Skills, qualifications, and interests you need to succeed in this role:

• You speak French at a native level and English fluently
• You are comfortable working in a rotational shift environment
• You are tech-savvy and able to quickly adapt to new systems and tools
• You are empathetic, customer-focused, and enjoy solving problems
• Previous experience in customer service is a plus
• You have strong communication skills and the ability to work both independently and collaboratively

What’s in it for you?

• Competitive salary: €1,180/month + up to €180 monthly performance bonus
• Full-time, stable contract with opportunities for growth
  
• Paid training and nesting period with ongoing coaching
• A collaborative and multicultural work environment in central Athens
• Opportunity to support an innovative digital banking platform used across 24 countries
• Internal company events and engagement activities

Are you ready to support the future of digital banking? Apply now to join a team where your skills and initiative truly matter.