Your responsibilities and impact working as a a customer Service Agent will be:
- Taking emergency phone calls for lost/stolen credit cards etc. to block the usage
- Helping any other request of customers regarding their credit cards via phone, email and chat
- Reviewing an array of data and perform an investigation leading to acceptance or cancellation of a payment
- Having the focal goal of identifying nefarious activity
- A native level of French and a proficient level of English
- Showing calm and structure communication in difficult moments for the customer
- Being able to deliver deep analysis on customer data
- Working independently and under minimal supervision
- Paying great attention to detail and working accurately
- Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace
- Living in or willing to relocate to Barcelona for an international career and life experience
- Having a valid Spanish work permit (required)
What's in it for you?
- Type of contract: Indefinido
- Working hours: 39h/week, Mon-Sat 8 AM - 8 PM in rotative shifts
- Salary: 1300€ + performance bonus of potentially 200€ per month
- Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
- Equipment provided
- Hybrid system after training
- Spanish lessons
- Meal allowances are possible
- Constant training
- International environment
- Support from the company regarding NIE and SSN
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.
What should you expect from living in Barcelona?
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains Delightful gastronomic experiences of Spanish, Catalan and World cuisines Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities