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Customer Support for Streaming Platform (Danish Speaker)

Job description

Are you interested in sports and the streaming world, or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.

The dream team of service in Barcelona is waiting for you in the Discovery+ project, a streaming platform dedicated to sports and entertainment! 

Your responsibilities and impact as a Customer Support for Streaming Platform will be:
– Assisting customers via phone, email & chat.
– Providing product information to the customer (e.g. subscription, payment and technical requirements).
– Collecting and maintaining customer data.

Skills, qualifications, and interests you need to succeed in this role:

Are you customer service-oriented, have good communication skills, are proactive and a team-player? Then you are what we're looking for!

– You have a near-native level of Danish and a high level of English
– You have good customer support skills
– You have an interest in the sports field
– You are punctual and reliable
– You are not afraid of talking on the phone by solving the problems

What’s in it for you?

– A full-time job on-site with 39h per week,
– Fixed shifts Monday - Sunday, with two days off. (Morning 9-17 or afternoon 14-22)
– Competitive salary + bonus for Sunday shifts
– A modern and conveniently located office near Glories, with an international team
– Great growing opportunities

Your future company:
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.

Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.