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Customer Support (German and Dutch Speaker)

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where your problem-solving skills can shine? We are excited to offer an opportunity to join the direct customer service team in the beautiful town of Sant Cugat, Spain.
You will be the first point of contact for customers, providing support and solutions to ensure their satisfaction and loyalty. If you are a proactive, empathetic, and communicative individual with a commitment to excellence, we would love to hear from you.

Your responsibilities and impact working as a Customer Service Expert will be:

  • Support of new/existing customers

  • Close cooperation with the sales, application engineers as well as the engineering department

  • Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration

  • Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders

  • Complaint management CRM

  • Support of sales promotion activities (promotion, campaign, end of quarter)

  • Digital document management and filing according to standardized, predefined criteria

  • Responsibility for customer satisfaction in general (SLI)

Skills, qualifications and interests you need to succeed in this role:

  • Very good ability to express yourself in German (C1) and Dutch (B2)

  • At least 3 years of professional experience in customer service

  • Completed commercial or technical education

  • Enjoy dealing with people and have a feeling for their needs

  • Structured work style as well as ambition and optimism

  • Strong cooperation and communication skills, negotiation skills

  • High degree of resilience and sense of responsibility

  • Enjoy continuous training (SAP, IT, product knowledge)

  • Good MS Office skills and ideally experience with CRM systems

  • Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

What’s in it for you?

  • 26K - 31K yearly gross base salary 

  • Lunch Ticket COBEE

  • ADESLAS – Additional health insurance

  • Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)

  • Hybrid work model

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture

  •  A beautiful beach city surrounded by both coastal towns and mountains

  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines

  • Quite a dynamic and active urban life where it is difficult to get bored

  • Sunny days, Mediterranean weather and a relaxed lifestyle

This project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities