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Customer Support Specialist (French Speaker)

Job description

Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specializing in luxury products. This is a leading sleep company selling high-quality mattresses and bedding.

Your responsibilities and impact as a Customer Service Agent will be:
  • Providing excellent customer service
  • Ensuring high quality customer service
  • Handling requests and complaints
  • Being the point of contact before and after purchase
  • Building customer relations
Skills, qualifications, and interests you need to succeed in this role:
  • Fluent in French with a good level of English
  • Client-oriented and empathic
  • Eager to learn new things
  • Well-organized and proactive
  • A real team player and go-getter
  • High communication skills with a positive attitude
What’s in it for you?
  • Permanent contract 
  • Working hours 40h/week, Mon-Sat office hours
  • One month of training (paid)
  • Competitive salary with monthly bonus
  • Meal & Transportation allowance
  • A multicultural and diverse environment
  • Equipment provided
  • Private health insurance after 6 months probation period
  • Team building activities
  • Opportunities to grown within the company
Your Future Company:
Our client is a rapidly growing organization that started in October 2020. They support their clients' cost-cutting initiatives, facilitate scale, and promote revenue growth by utilizing both human and technology approaches with over 500 employees and over 21 different nationalities from all over the world.

What should you expect from living in Lisbon?
  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous café culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment
Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.