You are passionate about fashion and want to share your knowledge with other people? You are interested being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein and Tommy Hilfiger and Abercrombie & Fitch? You want to relocate to the beautiful Portugal – Lisbon?

Your responsibilities and impact as a Customer Service Agent will be:

• Being a fashion mentor to the customers during their shopping experience
• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
• Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite  
• Transforming online credit simulations into completed files
• Handling calls for prospects and clients
• Being in contact with other departments and redirecting related cases and issues to responsible departments

What’s in it for you?

• Type of contract: yearly
• Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm
• Salary conditions* – 2 options:

1. Including free accommodation (shared flat, all bills included): 1040€ gross/month
2. Excluding accommodation: 1240€ gross/month

• Relocation support for international candidates:
• Reimbursement of your initial flight expenses
• Airport pick up
• yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork
• Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
• Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles

Skills, qualifications and interests you need to succeed in this role

• A native level of French and a good level of English
• Enthusiasm about fashion and trends
• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people  
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required).

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment