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Fraud Prevention Agent (Spanish Speaker)

Job description

Worldwide company recruiting Spanish-speaking Customer Service Advisors in Lisbon.
Do you want to work for a multinational leader in the hospitality industry? We are currently looking for Spanish speakers for their office in Lisbon.

Your Responsibilities and Impact as a Fraud Prevention Agent

As a Fraud Prevention agent, you will be assigned orders of web purchases that fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to the acceptance or cancellation of an order.

  • Focal goal: Identifying nefarious activity
  • Identify and record deviating activities, discover trends, and flag emerging issues
  • Outreach to customers via phone and email
  • Sharp and privacy-compliant conversational skills are necessary when discussing order details with billpayers and general customers.

Skills, qualifications, and interest you need to succeed in this role:

  • You have a native level of Spanish
  • You have an excellent level of English
  • You are a natural problem-solver
  • You are able to deliver deep analysis of customer data
  • You can work quickly and efficiently under deadline pressure
  • You can work independently and under minimal supervision
  • You pay great attention to detail and work accurately
  • You are motivated and with a positive mindset
  • You are a team player
  • You are client and service-oriented
  • You are willing to stay in the country for the medium term at least (no summer or short-term project!)

What’s in it for you?

  • Salary of 757€ per month (x14 per year) + 150 € bonus/month
  • 6 € meal voucher per work-day
  • Full-time job (40h/week), Monday-Sunday (Rotative shifts 7 am – 10 pm)
  • A stable job and opportunities to grow within the company
  • Contract as from the first day of training (training is paid 100%)
  • A family-style working environment, while benefiting from an international and multicultural company
  • Opportunity to work for Top companies in the market
  • Initial 6 months contract + 6 months + 6 months + permanent contract
  • 30 days probation period


Your Future Company:

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting a Spanish speaker for their office in Lisbon.

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.