Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish.

Your Role:

• Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs.

• Providing solutions through First Contact Resolution to minimize escalations or follow-ups.

• Representing the brand with enthusiasm and in-depth knowledge of its products and services.

What You Need: 

• Language skills: Native-level French and a minimum B2 level in English.

• Strong interpersonal and communication skills with the ability to adapt to diverse customer needs.

• Previous experience in customer service, sales, or a similar role (preferred but not required).

• A proactive, detail-oriented mindset with a focus on delivering customer satisfaction.

What's In It for You? 

• Signing bonus: 1500 euros

• Loyalty bonus: 1000 euros after 6 months

• Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month.

• Without accommodation: €1240 gross/month.

• Relocation support: Initial flight reimbursement and airport pick-up.

• Assistance with paperwork and settling in.

• Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events.

• Private health insurance after 6 months.

• Career advancement opportunities.