Join a leading player in the mobility and parking industry, offering an innovative platform that allows drivers to easily book and pay for parking spots through a website and mobile app. Thanks to strategic partnerships with thousands of public and private parking providers (hotels, office buildings, residential complexes, etc.), this company is transforming the parking experience for both individuals and businesses with competitive rates and seamless service. Today, their network includes over 3,500 parking locations across France, Spain, Belgium, Netherlands, Switzerland, Italy, Portugal, and Germany.

Your Responsibilities

• Provide top-notch customer support (B2C) via phone and email.
• Understand, analyze, and solve customer and partner issues.
• Work closely with the account management team to gather information and resolve complex cases.
• Offer proactive feedback and suggestions to improve products and services.

Who You Are

• You have previous experience in a customer-facing role (B2C is required, B2B is a plus).
• You are organized, detail-oriented, and empathetic.
• You enjoy problem-solving and delivering a great customer experience.
• Languages: Fluent in French, Spanish, and English (spoken and written).
• Comfortable with conversational English.
• Knowledge of other languages like Italian, German, or Dutch is a plus.
• You are based in Barcelona or ready to relocate.

Why Join This Company?

• Attractive salary package.
• A fast-paced and stimulating international work environment.
• 32 days of paid vacation per year.
• Permanent full-time contract, Monday to Friday.
• Hybrid work model with a centrally located office in Barcelona.

Be part of a company that is reshaping urban mobility across Europe. Grow your career in an international team where your ideas and impact truly matter.