Are you a technically driven problem solver who enjoys diving deep into SaaS systems and integrations? If you’re looking for a role where you can take ownership of 1st and 2nd-line support, collaborate closely with Product and Development, and grow within a fast-scaling tech environment, this opportunity might be your next move.

Your Responsibilities

As a support engineer, you will deliver high-quality 1st and 2nd line technical support to customers across multiple industries.

Your daily tasks will include:

• Providing technical support via email, phone, and ticketing systems

• Managing approximately 10 tickets per day depending on complexity and volume

• Troubleshooting software, configuration, and integration-related issues

• Supporting mobile applications on iOS and Android

• Assisting with API and integration-related queries

• Clearly documenting and escalating bugs to the Development team

• Contributing to and maintaining knowledge base documentation

• Collaborating closely with Product, Development, and Customer Operations to enhance processes and product quality

Your Profile

• German native and a strong level of English

• 1–2 years of experience in software or technical support, ideally within a SaaS environment

• Strong troubleshooting and analytical skills

• Experience working with ticketing systems

• A solid technical mindset with confidence handling system configurations and integrations

• Experience with FileMaker or CRM/ERP systems

• Basic knowledge of APIs, integrations, or SQL
  

What’s in It for You

• Salary range depending on experience

• Hybrid working model
  

• Flexible start between 7:00–8:00, early finish on Fridays

• 30 days of paid holiday plus Bavarian public holidays

• Structured onboarding adapted to your technical background
  

• Flat hierarchies and fast decision-making processes

• Strong team culture with regular events and quarterly gatherings

• Real growth opportunities within a fast-growing organisation and broader group structure

About the Company

Our client is an innovative field service and compliance management software provider helping service businesses digitise workflows, improve traceability, and gain real-time operational visibility. 

Apply now!