Ready to take your tech skills to new heights? Join our Lisbon-based Technical Support team and help users troubleshoot and optimize their drone experience. If you're into cutting-edge gadgets, problem-solving, and want to grow in a future-focused industry, this is your runway.

Your responsibilities and impact working in Technical Support will be:

• Responding to inbound customer requests and documenting relevant case information.

• Assisting users with pre-sales, general inquiries, and technical support issues through phone, email, and social media channels.

• Adapting the brand's voice and tone for interactions across private (phone, email, chat) and public (social media, forums, e-commerce reviews) channels.

• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

If you're interested in gaining expertise in the field of technical support and achieving your career goals, this is the opportunity for you. The company recruits based on soft skills, providing comprehensive training in all aspects of the job. Regardless of your profile and experience, you'll have the chance to make a difference.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum B2 level of English

• A strong technical understanding or interest in the technical field

• Excellent listening skills and proficient communication abilities

• A drive for excellence and professionalism

• Strong teamwork skills and dedication to collaborative success

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to X for an international career and life experience

• - A valid Portuguese work permit (required).

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday- Friday 9:00-18:00 

• Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month

• Health insurance provided from the beginning

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

For international candidates:

• Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)

• Up to 400 € for accommodation/ months for 4 months

Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities!