International Traveler Advisor (French Speaker)

Location Lisbon
Discipline: Customer Service
Language French
Contact name: Lola Roulin

Contact email:
Job ref: 1917
Published: over 1 year ago
+++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++

Traveling is your passion? Make your passion become your job! Move abroad and work as a customer representative for a leading travel portal in Lisbon, Portugal!

The company.
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.

Your responsibilities and impact as an International Traveler Advisor will be:
– Being a mentor to consumers in different fields (there are several projects)
– Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
– Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
– Being in contact with other departments and redirecting related cases and issues to related departments.
Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

What’s in it for you?
Type of Contract: contract for 6 months (renewable)
Working Hours: 40h/week; 5 days/week in rotative shifts from Mon-Sun from 8 AM to 10 PM
Training fully paid (approx. 2 weeks)
Salary Conditions(*): 967€ gross/month (paid 14x) + 150€ gross/month performance bonus + meal vouchers (6€/work day)
Extra Perks:
Private health insurance after 6 months
International environment with team building events etc, 

Skills, experiences and interests you need to succeed in this role:
–Speaking a native level of French and at least a B2 level in English
–Being enthusiastic about Tourism/Travel
–Knowing the value and impact that a good customer experience can create
–Being an attentive listener, comfortable and skilful at communicating with people
–Enjoy being energetic, innovative and working proactively at a fast pace
–Getting excited about intercultural communication and the expatriate lifestyle
–Are already living in or willing to relocate to Lisbon for an international career and life experience.

Hi, I'm Lola from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 719 470 or reach me via LinkedIn.

This project is not for you? Still send us your CV, we have plenty of other opportunities we can discuss with you!