Today, working for a technology brands rimes with passion, energy and innovative spirit. Does this sound like you? Check this out and you might soon join the international customer service team of  a big software producer in Athens!

Your responsibilities and impact as a Technical Software Support will be:

• Customer Service & Technical Support: Handle inbound calls and emails related to general customer inquiries and basic technical troubleshooting.
• Attempt to retain customers and engage in cross-selling and upselling of products and services.
•  Start with basic support tasks and later receive training for premium support (e.g., virus removal, PC optimization).
• Support with subscription renewals, manual purchases, product installation/activation, and remote troubleshooting.

Skills, qualifications and interests you need to succeed in this role:

• Language Skills: C1 or native level in Italian, B2 level in English for training and CRM.
• At least 1 year in customer care or technical support, preferably in the tech industry.
• Strong oral and written communication abilities.
• Good understanding of Windows, macOS, iOS, Android, security software (firewall, antivirus), and internet applications.

What’s in it for you?

• Working hours: Monday- Friday (10am-7pm, fixed working hours)
• Salary conditions: 1,100 gross/month + performance bonus up to 250€ gross/month
• Help with accommodation, flight & paperwork 
• Private life & health insurance 
• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget