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Online Payment Specialist (French Speaker)

Job description

+++ Please apply only if you hold EU citizenship or valid work permit for Spain +++

Barcelona is calling!

If you are technically interested and ready for a customer service experience in sunny Barcelona, this is the right opportunity! Come and join the technical support team of a famous online payment company and work with an international global player in the field of customer success management. 

Your responsibilities and impact working as an Online Payment Specialist will be:
– Providing support to customers by responding to inbound requests and document relevant case information 
–  assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
– Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
– Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

What’s in it for you?
– Working Hours: Full-time job (40h/week), Monday-Sunday (Rotative shifts 8 am – 10 pm)
– Salary Conditions: 19220€ per year 
Extra Perks: 
– PCR reimbursement
– Flight/Train ticket
– 600€ after 1 month in the company
– international environment
– career opportunities
– continuous training and support

Your Future Company: 
Located in Spain, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Skills, experiences and interests you need to succeed in this role:
–A native level of French and a good level of English 
–Knowledge of the value and impact that a good customer experience can create
–Having previous experience in Customer Service (B2B or B2C)
–Being an attentive listener, comfortable and skilful at communicating with people
–Being motivated and having a positive mindset
–Being client and service-oriented
–Being punctual, flexible and a team player
–Excitement about intercultural communication and the expatriate lifestyle
–Living in or willing to relocate to Lisbon for an international career and life experience and willingness to stay there for a medium-term

What should you expect from living in Barcelona?
–The unique experience of an international and diverse culture
–A beautiful beach city surrounded by both coastal towns and mountains –Delightful gastronomic experiences of Spanish, Catalan and World cuisines
–Quite a dynamic and active urban life where it is difficult to get bored  –Sunny days, Mediterranean weather and a relaxed lifestyle 
–An attractive startup and innovation hub with exciting opportunities

Hi, I’m Marie from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.

This project is not for you? Still send us your CV, we have plenty of other opportunities we can discuss with you!