Hybrid Flex: 3 days in Alcalá de Henares, 2 days remote (Thursday & Friday).

High-Value: Own €100k+ ARR account portfolios.

Salary: €35k base + 25% performance bonus.

The Project

The mission involves entering a high-growth phase focused on scaling a core SaaS infrastructure. The goal is to deep-dive into client workflows to transform standard users into platform masters. This work directly results in data-driven success stories and high-impact case studies that demonstrate the tangible value of the solution in the real world.

The Client

The client is a dynamic, scaling tech leader based in the historic city of Alcalá de Henares. Known for an innovative approach to cloud-based solutions, they foster a feedback-rich, "team-first" culture. It is an environment where proactive ideas are implemented quickly, offering a solid balance between professional impact and a steady work-life rhythm.

The Role & Responsibilities

As a Senior CSM, you act as the strategic advisor and primary expert for your portfolio. Reporting to the Managing Director of Product, the role focuses on driving both retention and organic growth.

• Account Ownership: Proactively managing high-value accounts to ensure long-term stability.

• Driving Adoption: Leading training and troubleshooting sessions to unlock the platform’s full potential for every user.

• Growth Identification: Analyzing account health to trigger upsells, referrals, and expansion opportunities.

• Feedback Loop: Partnering with Operations, Sales, and Product teams to turn client pain points into product features.

• KPI Management: Maintaining HubSpot accuracy and hitting Net Retention Rate (NRR) and NPS targets.

Requirements

The ideal profile is an empathetic yet assertive communicator who can navigate complex professional relationships.

• Experience: 3 years in B2B Customer Success in the SaaS industry, specifically managing accounts of €100k+ ARR.

• Sales Instinct: A proven track record of identifying expansion opportunities (licenses, storage, etc.).

• Tech Savvy: Professional experience with HubSpot (or similar CRMs), pipeline management, and automations.

• Languages: Native-level Spanish and Professional-level English are mandatory.

• Location/Flex: Ability to commute to the Alcalá de Henares office Monday through Wednesday.

• Mindset: An active listener who stays resilient through challenges and values open, honest team feedback.