Are you passionate about skincare and helping others achieve their beauty goals? We're seeking a dedicated Skincare Customer Service Representative to join the team in the vibrant city of Milan.

Your responsibilities and impact as a Skincare Beauty Expert will be:

• Management of consumer requests relating to Information and Complaints through different channels
• Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
• Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications, and interests you need to succeed in this role: What’s in it for you?

• Background in cosmetology.
• Knowledge about cosmetics and luxury products
• Exceptional communication skills, empathy, and a strong commitment to customer satisfaction.
• Customer-focused approach, problem-solving abilities, and an aptitude for teamwork.
• German language skills of at least C1 level 
• English at a minimum of B2 level
• Proficiency in Italian is a bonus.
• Competence in IT skills, including efficient use of tools for reporting interactions
• Availability for flexible shifts
• Interest in digital and social media

What’s in it for you?

• Attractive compensation and comprehensive benefits package
• Support for relocation
• Secure permanent employment
• Flexible shift options
• A well-established multinational company offering a diverse, international work environment
• Opportunities for internal career advancement
• Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
• Convenient office location with excellent access to public transportation
• 60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
• A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement

Your Future Company: 

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.

Is this job role not the best fit for you? Feel free to check our other German opportunities within Spain & Portugal or send us your CV to be considered for other projects or future opportunities.