Back to jobs

Skincare Beauty Expert (German Speaker) - 800€ Signing Bonus

Job description

Are you passionate about skincare and helping others achieve their beauty goals? We're seeking a dedicated Skincare Customer Service Representative to join the team in the vibrant city of Milan.

Your responsibilities and impact as a Skincare Beauty Expert will be:
  • Management of consumer requests relating to Information and Complaints through different channels
  • Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
  • Being in contact with other departments and redirecting related cases and issues to related departments
Skills, qualifications, and interests you need to succeed in this role: What’s in it for you?
  • Background in cosmetology.
  • Knowledge about cosmetics and luxury products
  • Exceptional communication skills, empathy, and a strong commitment to customer satisfaction.
  • Customer-focused approach, problem-solving abilities, and an aptitude for teamwork.
  • German language skills of at least C1 level 
  • English at a minimum of B2 level
  • Proficiency in Italian is a bonus.
  • Competence in IT skills, including efficient use of tools for reporting interactions
  • Availability for flexible shifts
  • Interest in digital and social media
What’s in it for you?
  • Attractive compensation and comprehensive benefits package
  • Support for relocation
  • Secure permanent employment
  • Flexible shift options
  • A well-established multinational company offering a diverse, international work environment
  • Opportunities for internal career advancement
  • Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
  • Convenient office location with excellent access to public transportation
  • 60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
  • A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement
Your Future Company: 

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.

Is this job role not the best fit for you? Feel free to check our other German opportunities within Spain & Portugal or send us your CV to be considered for other projects or future opportunities.