Sports Retail Customer Service Agent (French Speaker)

Location Lisbon
Discipline: Customer Service
Language French
Salary: €12500 to €15600
Contact name: Marie Wittke

Contact email:
Job ref: 2029
Published: 6 months ago

Are you ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction. 

The company.
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.

Your responsibilities and impact as an a Sports Retail Customer Service Agent will be:
– Being a mentor to consumers in different fields (there are several projects)
– Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
– Identify new business opportunities by cross and upselling
– Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
– Being in contact with other departments and redirecting related cases and issues to related departments.
Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

What’s in it for you?
Type of Contract: 12 months contract (renewable)
Working Hours: 40h/week; 5 days/week in rotative shifts from Mon-Sat from 7 AM to 10 PM
Training fully paid (approx. 3 weeks)
Salary Conditions(*): 892 € gross/month + 150€ gross/month performance bonus + meal vouchers (6€/work day)
Relocation Package for International Candidates:
400€ extra in the first 6 months + flight refund after 3 months
Yearly flight ticket back to your home country
Support with paper work
Extra Perks:
Private health insurance from day 1
International environment with team building events etc. 

Skills, experiences and interests you need to succeed in this role:
–Speaking a native level of French and at least a B2 level in English
–Knowing the value and impact that a good customer experience can create
–Being an attentive listener, comfortable and skillful at communicating with people
–Enjoy being energetic, innovative and working proactively at a fast pace
–Getting excited about intercultural communication and the expatriate lifestyle
–Are already living in or willing to relocate to Lisbon for an international career and life experience.