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Team Leader Customer Care (German Speaker)

Job description

Do you like to help people finding their way?
You will have the chance to reduce Applications users stress while finding a parking spot and assisting them in their daily life.  

Regardless of your professional background — if you would like to work in a freshly renovated office, dealing with customer's needs and you are friendly, keen, and diligent, then this is your opportunity!

Your daily tasks as a Team Leader Customer Care will be: 
  • Ensuring the customer support process is followed and continuously developed to meet the standards of the company
  • Leading a team of 5-7 customer support agents
  • Ensuring the training of the team and their development
  • Ensuring that the team is following the KPIs
  • Leading and participating in cross-functional initiaves 
Skills, qualifications, and interests you need to succeed in this role:
  • A native level of German and at least a C1 level of English
  • Having 1 to 3 years of experience as Team Leader or Managing a team
  • Ability to drive KPI performance through coaching, mentoring and motivating a team of customer care professionals 
  • You are customer focus and oriented
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Ideally completed commercial training or comparable professional experience
What’s in it for you?  
  • 30 Days of Holiday
  • Flexible Working Hours from 08:00 - 16:30 or 9:00 - 17:30
  • Salary based on your experience
  • Excellent Career opportunities with a direct career path 
  • No Weekend/Night Shifts 
  • Regular team events nationally as well as internationally
  • Gym Membership is included 
  • Fruit, coffee and drinks for free in the office
Your Future Company:
Located in Hannover, you will find a company that takes care of your career and personal development. You will be working in a new renovated and bright Office and you will have the chance to work with an ambitious young team. 

Take the chance to apply to get more Information!