Technical Consultant (German Speaker)

Location Lisbon
Discipline: Customer Service
Language German
Salary: €14000 to €16790
Contact name: Marie Wittke

Contact email:
Job ref: 1901
Published: about 1 year ago

The Company.

A varied job in an international environment and a team you can rely on 100%? Then our client, an international customer experience specialist in Lisbon, is the right place for you.

The company offers solutions for companies and corporations for their customer experience and customer management.

The Job.

You are responsible for the customer relations for the German market. 
Your tasks include:
– Ensuring and maintaining customer relations
– Effectively handling incoming customer inquiries regarding technical issues
– Customer management: answering inquiries by phone or e-mail
– Telephone product support
– Provide high-quality service
– Recording of data elements

The Profile.

– You speak German at a native level + fluent English
– Preferably previous experience of at least 6 months in technical support
– Interest and willingness to learn
– Technically proficient
– Very good communication skills - both written and verbal
– Ability to work under high pressure
– You are a team player, enthusiastic and self-starter
– You have analytical and problem solving skills
– Valid Portuguese work permit or EU citizenship required

The Offer.

– Working hours in rotative shifts depending of the project
– A package in line with the market: 1000€ gross / month x 14 months

+ Up to 100€ / month performance bonus

+ Meal vouchers of 7.23€ / workday

+ Reimbursement of some transportation cost

+ Private Health Insurance and dental plan (after six months)

+ 100% paid training
– If you live outside Portugal:

+ Reimbursement (up to 400€) of initial flight ticket after 6 months within the company

+ 12 months of accommodation in shared flat provided by the company (rental fee to pay)
– Opportunity to be part of a challenging and fast paced environment
– Possibility to work with some of the biggest brands in the industry
– A multicultural and international environment