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Technical Customer Service Advisor (Danish Speaker)

Job description

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you! 

Your responsibilities and impact working as a Technical Customer Service Specialist will be:

  • Supporting customers with inquiries related to digital payment services, focusing on technical questions by phone, chat and email

  • Assist new customers with their account activation, transaction status queries and financial requests

  • Maintaining and updating the customers' accounts

  • Ensuring high-quality service and maintaining strong customer relationships

What's in it for you?

  • Type of contract: Indefinite

  • Fulltime, working hours are Monday - Friday 08-20 and Saturdays 10-14 

  • Salary: 1500€ + performance bonus of potentially 200€ per month

  • The training/onboarding period 4 to 6 weeks, beginning with a 1-week initial training conducted in the office.

  • Equipment provided

  • Growing opportunities within the company

  • Events with the team

  • Free Spanish lessons

  • Constant training

  • International environment

  • Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

  • A native level of Danish and a good level of English 

  • Having an interest in technical support and troubleshooting

  • Being an attentive listener, comfortable and skillful at communicating with people

  • Being energetic, innovative and working proactively at a fast pace

  • Call center experience is preferred 

Living in Barcelona: What to Expect

  • The unique experience of an international and diverse culture

  • A beautiful beach city surrounded by both coastal towns and mountains

  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines

  • Quite a dynamic and active urban life where it is difficult to get bored

  • Sunny days, Mediterranean weather and a relaxed lifestyle

  • An attractive startup and innovation hub with exciting opportunities

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.