- LocationBarcelona
- Job type Entry-Level
- DisciplineCustomer Service
- Reference4389
Consultant
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Technical Front Office (Dutch/Flemish Speaker)
Job description
Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?
Then this job in sunny and vibrant Barcelona might be for you!
Your responsibilities and impact working as a Technical Front Office Specialist will be:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.
Living in Barcelona: What to Expect
Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow
Then this job in sunny and vibrant Barcelona might be for you!
Your responsibilities and impact working as a Technical Front Office Specialist will be:
- Taking care of inquiries and providing support via e-mail and phone calls
- Adressing credit card holders' inquiries and ensure the security of credit card information
- Your core responsibilities include identity verification, responding to queries, and providing guidance on necessary steps
- Maintaining and updating the clients' accounts
- Observing the ongoing procedures to guarantee the compliance of set standards
- Reporting and analysing client and device information, dispatching replacement products and samples and catching up with clients according to departmental standards
- Dealing with sensible data
- Ensuring high-quality service and client’s satisfaction
- Type of contract: Indefinido
- Fulltime, rotative shifts from Mon-Sun, between 08:00 - 00:00
- Hybrid work model
- Training: 5 days, normal office hours
- Equipment provided
- Growing opportunities within the company
- Events with the team
- Free Spanish lessons
- Meal allowances possible
- Constant training
- International environment
- Support from the company regarding NIE and SSN
- A native level of Dutch and a good level of English
- Having interest in technical support and troubleshooting
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Being able to handle sensitive data reliably
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.
Living in Barcelona: What to Expect
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities
Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow